Tech Info

Customer Service Representative Jr. (Western Range)


Job title: Customer Service Representative Jr. (Western Range)

Company: By Light

Job description: Overview

American Communications Solutions and By Light Professional IT Services are recruiting dedicated and talented IT Service and Program Management Office professionals for the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base. Be a part of the team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue!

Responsibilities

  • The Customer Service Representative applies expertise to solve first and second level technical support issues for end-users of the organization’s products and services.
  • Uses automated information systems to analyze routine situations.
  • Reviews incoming requests, both computer-generated and verbal, sort, code and may prioritize for proper action.
  • Completes supporting paperwork and data entry as required.
  • Creates and maintains service reports.
  • Reviews incoming requests, both computer-generated and verbal, sort, code and may prioritize for proper action.
  • Resolves problems or contacts more senior technical support as necessary.
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
  • Maintains network diagrams and circuit records.
  • Instructs users in the use of PCs and networks.
  • May perform basic PC, PBX, and network software programming

Required Experience/Qualifications

  • High School plus advanced training, and 1-2 yrs. of experience.
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
  • Work is checked since errors may cause delay or expense.
  • May assist and train less experienced personnel.

Special Requirements/Security Clearance

  • Active DoD Secret Clearance
  • Position requires proof of Covid-19 full vaccination status or qualified exemptions

Expected salary:

Location: Vandenberg Air Force Base, CA

Job date: Fri, 17 Dec 2021 05:39:06 GMT

Apply for the job now!

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